A QR code on every tool registers the warranty in seconds, claims arrive through a guided WhatsApp flow with photos and receipts attached, and AI triage routes each one — repair, replace or reject with a reason. Claims resolve four times faster.
Typical results
3 days
Average claim to resolution
64%
Of tools now registered
85%
Claims triaged by AI
Figures reflect typical results for this kind of automation.
The challenge
Warranty claims arrived as angry phone calls with no serial number, no receipt and no photos. Support averaged four calls per claim just to collect the basics, resolution dragged to twelve days, and because only 8% of buyers ever mailed in a registration card, most claims started with an argument about eligibility.
Before and after
Claim resolution time
−75%Warranty registration rate
8×Support calls per claim
−75%The automation
We put a QR code on every tool that registers the warranty over WhatsApp in under a minute — serial, purchase date, receipt photo. When something breaks, a guided flow collects the fault description, photos and proof of purchase, and an OpenAI triage checks coverage and recommends the route: repair, replacement or a rejection with a reason. Approved claims open a service ticket with courier labels; the customer tracks every stage in the same thread.
How it works
- 01
Scan to register
A QR on the tool registers the warranty over WhatsApp in under a minute.
- 02
Guided claim intake
A breakdown starts a chat that collects fault details, photos and the receipt.
- 03
AI checks coverage
Triage verifies registration and warranty terms, then recommends repair, replace or reject.
- 04
Ticket opens itself
Approved claims create a service ticket with courier labels and parts notes.
- 05
Customer kept posted
Status updates land in the same WhatsApp thread until the tool is back at work.
Starts from
- QR warranty scans
- Fault photos & receipts
Delivers
- Repair / replace ticket
- Status updates in-thread
- Warranty registry
The impact
Average resolution fell from twelve days to three — four times faster — and support calls per claim dropped from four to one. Warranty registrations jumped from 8% to 64% of tools sold, AI triage handles 85% of claims without escalation, and eligibility arguments have all but disappeared.
Questions about this automation
How does the QR code register a warranty?
Each product carries a QR code that opens a WhatsApp chat pre-filled with its serial number. The customer adds the purchase date and a photo of the receipt, and the record is saved to the warranty registry in under a minute. When a claim comes in later, coverage can be checked against that record instantly.
What does the AI triage decide, and who checks it?
The AI reads the fault description, photos and receipt, checks the registration and warranty terms, and recommends repair, replacement or rejection with a stated reason. Clear cases move ahead automatically, while unclear ones, high-value items and proposed rejections go to a support agent for review before the customer hears back.
Which systems does an approved claim reach?
An approved claim opens a ticket in the service or helpdesk system with the fault notes, photos and parts information, and requests a courier label for pickup. Each status change is sent to the customer in the same WhatsApp thread. This is a multi-step build, usually rolled out in stages.