Ride requests from clinics and families are validated, priced, and matched to the right driver by zone and vehicle type within a minute. Patients get automated pickup notifications, and every completed trip flows straight into invoicing — no dispatcher whiteboard required.
Typical results
Under 1 min
Request to driver assigned
-80%
Where's-my-ride calls
1 day
Trip to invoice
Figures reflect typical results for this kind of automation.
The challenge
Two dispatchers juggled phone calls, a whiteboard, and a WhatsApp group to cover forty rides a day. Wheelchair vans got sent to ambulatory patients, drivers crossed the city empty, families called repeatedly asking where the ride was, and invoices went out weeks late — when someone remembered which trips had actually happened.
Before and after
Rides per day
3×Time to assign a ride
−96%Invoicing lag
−93%The automation
We built a request flow for clinics and families — structured form or WhatsApp — that validates the address, mobility needs, and payer, then prices the trip automatically by zone and vehicle type. A dispatch engine assigns each ride to an available driver with the right vehicle in the right zone and pushes the job to his phone. Patients receive automated pickup confirmations and driver-on-the-way messages, and every completed trip writes itself into the invoicing system.
How it works
- 01
Request lands
Clinics and families submit rides by structured form or WhatsApp, any time of day.
- 02
Validated & priced
Address, mobility needs, and payer are checked; the trip prices automatically by zone and vehicle.
- 03
Driver assigned
The engine matches the ride to an available driver with the right vehicle in the right zone.
- 04
Patient notified
Automated confirmations and driver-on-the-way messages keep patients and clinics informed.
- 05
Trip to invoice
The driver marks the trip complete and it flows straight into the invoicing run.
Starts from
- Clinic ride requests
- Family WhatsApp bookings
Delivers
- Driver assignment
- Pickup notifications
- Automatic invoicing
The impact
The company now moves three times the ride volume with the same two dispatchers, who handle exceptions instead of everything. Rides are assigned in under a minute, where's-my-ride calls fell by 80%, and invoices go out the day after each trip instead of weeks later.
Questions about this automation
How is each ride matched to a driver?
After a request is validated, the dispatch engine checks the pickup zone, the patient's mobility needs and which drivers are free. It assigns the ride to an available driver whose vehicle fits, such as a wheelchair van for a wheelchair user, and pushes the job to the driver's phone within a minute.
Can families book rides on WhatsApp?
Yes. Families can message on WhatsApp and clinics can use a structured form, and both paths collect the same details: address, mobility needs and who pays. Missing details are asked for in the conversation. Patients then receive a confirmation and a driver-on-the-way message, which cuts down on calls asking where the ride is.
How do completed trips reach invoicing?
When the driver marks a trip complete, the trip record, including zone, vehicle type and payer, writes into the invoicing system with the price already calculated. Invoices go out on the next run instead of waiting for someone to reconstruct the day. This is a multi-step build, usually rolled out in stages.