Every procedure automatically enrolls the patient in a timed WhatsApp follow-up protocol. Normal recoveries file themselves; concerning answers alert a nurse the same moment — no patient slips through.
Typical results
100%
follow-up coverage, no added staff
Days
earlier detection of complications
Instant
nurse alert on a concerning answer
0
patients slipping through
Figures reflect typical results for this kind of automation.
The challenge
Follow-up calls depended on a nurse's spreadsheet and free time. Stable patients consumed most of the calls while the few who actually had complications sometimes surfaced only at the next appointment — a clinical risk and a service failure.
Before and after
Patients receiving timely follow-up
2.2×Days to catch a complication
−71%Nurse hours on routine calls per week
−75%The automation
We encoded each procedure's follow-up protocol into an automation: patients receive short check-in questionnaires at the right intervals, answers are screened against warning criteria set by the medical team, normal responses are filed to the chart, and any red flag opens an urgent task for the nurse with the full answer history attached.
How it works
- 01
Procedure completed
The patient is enrolled automatically in the follow-up protocol for that procedure.
- 02
Timed check-ins
Short WhatsApp questionnaires go out at the intervals the medical team defined.
- 03
Answers screened
Responses are checked against warning criteria set by the clinicians.
- 04
Normal recoveries file themselves
Reassuring answers are logged with no staff time spent.
- 05
Concerning answers alert a nurse
Warning signs reach a nurse the same moment — days before the next appointment would have caught them.
Starts from
- Procedure records
- Patient replies
Delivers
- Check-in messages
- Nurse alerts
- Chart updates
The impact
Follow-up coverage reached one hundred percent without adding staff. Complications are caught days earlier, patients feel genuinely accompanied after treatment, and nurses spend their phone time only where it's clinically needed.
Questions about this automation
Who decides the follow-up questions and timing?
The medical team defines a protocol for each procedure: which questions to ask, at which intervals, such as day 1, day 3 and day 10, and which answers count as warning signs. The automation follows that protocol exactly, and changes made by clinicians apply to every patient enrolled afterward.
What happens when a patient reports a warning sign?
Answers that meet a warning criterion, such as a fever above a set temperature or pain that is getting worse, open an urgent task for the on-duty nurse with the full answer history attached. The patient receives a message that a nurse will call shortly, along with the clinic's emergency instructions.
What if a patient doesn't answer the check-in?
An unanswered questionnaire gets one reminder after a few hours. If there is still no reply, the patient is added to the nurse's call list for that day, so silence is treated as a reason to check in. Every answer and reminder is logged to the patient chart.