Property managers often file insurance claims weeks after the damage, with patchy photos and long email chains. A guided flow captures evidence on site, drafts the incident summary with AI, files the pre-filled claim the same day and chases the adjuster until payout.
Typical results
Same day
Claim filing
5%
First-pass rejections
18 days
Average time to payout
Figures reflect typical results for this kind of automation.
The challenge
A burst pipe would be fixed within hours — but the insurance claim crawled for weeks. Property managers photographed damage inconsistently, incident descriptions were written from memory days later, and forms bounced back for missing details. Nearly a third of claims were rejected on first submission, and payouts averaged forty-five days while owners fronted the repair costs.
Before and after
Claim cycle
−60%Time to file
−94%First-pass rejections
−83%The automation
Reporting damage now opens a claim file instantly. A mobile flow guides whoever is on site through the required photo set — wide shots, close-ups, serial numbers, the water source — while the plumber is still working. AI drafts an incident summary from the photos, notes, and property records, pre-fills the insurer's claim form, and submits everything the same day. From there, scheduled follow-ups chase the adjuster until the payout clears, escalating any stall to the office.
How it works
- 01
Report in
A manager or tenant reports damage and a claim file opens instantly.
- 02
Guided capture
The mobile flow prompts for the exact photos insurers want — wide shot, close-up, serial numbers, source.
- 03
AI summary
An incident narrative drafts itself from the photos, notes, and property records.
- 04
Filed same day
The insurer's claim form is pre-filled and submitted with all evidence attached.
- 05
Chase to payout
Scheduled follow-ups nudge the adjuster and escalate stalls until the money lands.
Starts from
- Damage report
- Guided photo capture
Delivers
- Pre-filled insurer forms
- Claim filed same day
- Adjuster follow-ups tracked
The impact
Claim cycle time typically falls about sixty percent, from forty-five days to eighteen. Claims are filed the same day instead of nine days later, first-pass rejections drop from thirty percent to five, and owners see repairs reimbursed before the next statement, which helps with owner retention.
Questions about this automation
What does the person on site have to do when damage is reported?
They open a mobile flow on their phone that asks for the exact photo set insurers expect: a wide shot, close-ups, serial numbers and the source of the damage. Each prompt explains what to capture, and the claim file cannot move forward until the required photos and a few short notes are in.
How is the incident summary written?
AI drafts the incident narrative from the photos, the on-site notes and the property record, such as the unit, the policy and past repairs. The draft fills the insurer's claim form, and a property manager reviews it before submission, so every claim goes out complete and consistent instead of written from memory days later.
How does the flow keep the claim moving after it is filed?
Scheduled follow-ups email the adjuster at set intervals and log every reply on the claim file. If a claim stalls past an agreed number of days, it escalates to the office with the full history attached. This is a multi-step build, usually rolled out in stages, starting with guided capture and filing.