A WhatsApp assistant qualifies new property leads and books viewings directly into agent calendars, with no manual follow-up.
Typical results
Under 2 min
average response to a new lead
24/7
instant replies, even after hours
0
manual follow-up needed
Figures reflect typical results for this kind of automation.
The challenge
Leads from listing portals arrived by email and were often answered hours later. Many buyers had already moved on by the time an agent called back.
Before and after
Lead response time
−99%Time to a confirmed viewing
−67%Leads answered within minutes
10×The automation
We connected the portals to a WhatsApp flow that greets each lead instantly, asks a few qualifying questions, and offers open viewing slots pulled from the agent's live calendar.
How it works
- 01
Lead arrives from a portal
Every portal inquiry enters the flow the moment it lands.
- 02
Instant WhatsApp greeting
The assistant greets the buyer within seconds, while interest is at its peak.
- 03
Quick qualification
A few short questions capture budget, timing and what the buyer is looking for.
- 04
Live slots offered
Open viewing times are pulled straight from the agent's live calendar.
- 05
Viewing booked
The buyer picks a slot and it lands in the agent's calendar, confirmed automatically.
Starts from
- Portal leads
Delivers
- Viewing booked
The impact
Average response time dropped to under two minutes and confirmed viewings were booked roughly three times faster than before.
Questions about this automation
How are portal leads picked up by the flow?
Most listing portals send each inquiry as an email or through an API. The flow reads the buyer's contact details and the property they asked about, then opens a WhatsApp conversation within seconds of the inquiry landing, while the buyer is still browsing listings and interest is at its peak.
What does the assistant ask before offering a viewing?
It asks a few short questions set by the agency, typically budget, preferred timing, and whether the buyer has mortgage approval or a property to sell. The answers are saved to the lead record, so the agent arrives at the viewing already knowing what the buyer is looking for.
How does booking work with the agent's calendar?
The flow reads free slots from the agent's live calendar, such as Google Calendar or Outlook, and offers a few options in the chat. When the buyer picks one, the viewing is created in the calendar with the property and buyer details, and a confirmation goes back to the buyer on WhatsApp.