Members earn points on every purchase and are notified the moment a reward becomes available, keeping the loyalty program effortless and accurate.
Typical results
100%
of purchases credited automatically
Instant
notification when a reward unlocks
0
points lost to manual tracking
Figures reflect typical results for this kind of automation.
The challenge
The loyalty program was tracked by hand, so points were often missed and customers had no idea when rewards were available.
Before and after
Repeat purchase rate
+25%Purchases missing their points per month
−100%Rewards redeemed per month
3.8×The automation
We automated the program so that each purchase updates the customer's points balance and the system messages members when they reach a redeemable reward.
How it works
- 01
Purchase made
Every order enters the loyalty flow the moment it is placed.
- 02
Points credited
The member's balance updates instantly — nothing is tracked by hand.
- 03
Milestones watched
The system checks each balance against the reward tiers automatically.
- 04
Reward unlocked, member notified
The moment a reward becomes redeemable, the member gets a message.
- 05
Members come back
Accumulated points turn into return visits — repeat purchases rose about 25%.
Starts from
- Purchase
- Member
Delivers
- Points awarded
- Reward message
The impact
Repeat purchases rose by about 25% as members returned more often to use their accumulated points.
Questions about this automation
How are points calculated on each order?
Points follow the store's own rules, for example one point per currency unit spent, with options such as double points on certain categories or excluding shipping and discounts. When an order is paid, the automation credits the member's balance, and a refund or cancellation reverses the points from that order automatically.
Where are member balances stored?
Balances can live in the store's customer records, in a CRM or in a dedicated sheet or database, whichever the team already uses. Every credit and redemption is logged with the order number and date, so staff can answer a member's question about their balance in seconds.
How do members hear about available rewards?
When a balance crosses a reward tier, the member gets an email or WhatsApp message describing the reward, with a code or link to redeem it. A short reminder can follow before points expire. Simple automations like this are usually live within days.