The moment a radiologist signs off a report, Make matches it to the referring physician, delivers it through their preferred channel — secure email, fax, or portal — logs the read receipt, and escalates anything still unread after 48 hours.
Typical results
99%
Reports confirmed read
11 hrs/wk
Admin time recovered
48 hrs
Auto-escalation window
Figures reflect typical results for this kind of automation.
The challenge
Two administrators spent their days printing, faxing, and emailing finalized reports to hundreds of referring physicians, each with a different preferred channel. Reports routinely took more than a day to reach referrers, some never arrived at all, and the center only found out when an annoyed doctor called about a patient sitting untreated.
Before and after
Report delivery time
−71%Reports confirmed read
+80%Staff time on report delivery
−79%The automation
We connected the radiology information system to a Make scenario that fires the moment a report is finalized. It matches the study to the referring physician in a maintained directory, checks their preferred channel, and delivers the report by secure email, automated fax, or portal upload. Every delivery is confirmed with a read receipt logged against the study, and any report still unread after 48 hours lands on a coordinator's escalation list.
How it works
- 01
Report finalized
The radiologist signs off in the RIS and the Make scenario fires instantly.
- 02
Referrer matched
The study is matched to the referring physician and their preferred delivery channel in the directory.
- 03
Delivered their way
The report goes out by secure email, automated fax, or portal upload — whichever the referrer chose.
- 04
Read receipt logged
Every delivery is confirmed and the receipt is logged against the study.
- 05
Unread? Escalated
Reports still unread after 48 hours land on a coordinator's call list automatically.
Starts from
- Finalized radiology reports
- Referrer directory
Delivers
- Secure email
- Fax & portal
- 48-hour escalation
The impact
Average delivery time typically drops about 71%, from 28 hours to eight, and 99% of reports are confirmed read. The two administrators handle delivery in minutes a day instead of full shifts, referring physicians stop chasing results, and referral volume from the busiest practices tends to grow.
Questions about this automation
How does it know where to send each report?
When a report is finalized in the RIS, the flow matches the study to the referring physician in a directory that stores each referrer's preferred channel and contact details. The report then goes out by secure email, automated fax or portal upload. Referrers who are not yet in the directory are flagged for a coordinator to add.
What happens if a referrer doesn't open the report?
Every delivery is tracked, with a confirmation or read receipt logged against the study. If a report is still unread 48 hours after delivery, it is added to a coordinator's call list with the referrer's contact details, so a person follows up before the delay affects patient care.
Does it work with an existing radiology system?
The flow connects to the radiology information system through its API, an export folder or report notifications, depending on what the system supports. It sends through the center's existing email, fax and portal services, so referrers keep the channel they already use. Simple automations like this are usually live within days.