Patients get a friendly reminder when a repeat prescription is due, with a one-tap option to confirm the refill — so fewer treatments are interrupted by a forgotten renewal.
Typical results
1 tap
to confirm a refill
100%
of reminders timed to each prescription
−60%
urgent same-day renewals at the counter
Figures reflect typical results for this kind of automation.
The challenge
Patients often forgot to renew ongoing prescriptions on time, leading to gaps in treatment and a flood of last-minute requests at the counter.
Before and after
Refill follow-through
+35%Urgent same-day renewals per week
−60%Treatment gaps from missed renewals per month
−60%The automation
We schedule reminders based on each prescription's refill date and send them by SMS or WhatsApp. A confirmed reply logs the refill request for the pharmacy team to prepare.
How it works
- 01
Refill date tracked
Each prescription's renewal date is tracked automatically.
- 02
Reminder scheduled
A friendly reminder is timed to go out before the refill is due.
- 03
SMS or WhatsApp nudge
The patient receives the reminder with a one-tap option to confirm.
- 04
Refill logged
A confirmed reply logs the request for the pharmacy team to prepare.
- 05
Treatment stays on track
Fewer renewals are forgotten, and the counter handles fewer last-minute requests.
Starts from
- Refill due date
- Prescription list
Delivers
- Refill reminder
- Confirm request
The impact
Refill follow-through rose by about 35%, and the counter handles fewer urgent, same-day renewals.
Questions about this automation
How does the automation know when a refill is due?
It reads the dispensing date and supply length for each repeat prescription from the pharmacy system or prescription list and calculates the next refill date. A reminder is scheduled a set number of days before that date, giving the team time to order stock or request a renewal from the prescriber.
What happens when a patient confirms the refill?
A one-tap reply logs a refill request in the pharmacy team's queue with the patient, the medication and the preferred branch, so the order can be prepared before pickup. Patients who reply that they no longer take the medication stop receiving reminders for it.
What does a pharmacy need to start?
An export or API access to the prescription list with refill dates, a WhatsApp number or SMS sender, and patient consent to receive reminders. The message wording is agreed once and reused for every prescription. Simple automations like this are usually live within days.