Incoming cases from partner clinics are logged with photos and specs, then tracked through milling, ceramics, and QC stages. Every status change pings the ordering dentist automatically, and a passed final inspection triggers the courier pickup and the invoice in the same minute.
Typical results
0
Lost cases in 12 months
-88%
Status calls
Same day
Invoicing on completion
Figures reflect typical results for this kind of automation.
The challenge
Cases from forty partner clinics arrived as boxes with handwritten slips. Work moved between milling, ceramics, and QC on trust and memory: cases vanished for days, dentists called twenty-five times a day asking 'where's my crown?', and spec details lost in translation drove a remake rate that ate the margin.
Before and after
Remake rate
−35%Lost or misplaced cases per month
−100%Status calls per day
−88%The automation
We built a digital intake where every arriving case is logged with photos, shade, and full specs, then barcoded. Each station scans the case in and out of milling, ceramics, and QC, so the board always shows exactly where every unit stands. Every stage change pings the ordering dentist on WhatsApp, spec questions thread against the case photos, and a passed QC scan books the courier pickup and issues the invoice automatically.
How it works
- 01
Logged at intake
Every arriving case gets photos, shade, full specs, and a barcode before it touches a bench.
- 02
Scanned through stages
Milling, ceramics, and QC scan each case in and out, so the board shows where every unit stands.
- 03
Dentist always knows
Each stage change pings the ordering dentist on WhatsApp — no more chasing calls.
- 04
QC pass ships it
A passed final inspection books the courier pickup back to the clinic automatically.
- 05
Invoice in the same minute
Completion generates the invoice and updates the partner clinic's account in one run.
Starts from
- Clinic case orders
- Photos & specs
Delivers
- Dentist status pings
- Courier pickup
- Automatic invoice
The impact
Lost cases typically drop to zero, and remakes fall about 35% once specs and photos live with every unit. 'Where's my crown?' calls fall from twenty-five a day to three, invoices go out the day work ships, and partner clinics find it easier to send more work.
Questions about this automation
How are cases tracked through the lab?
Each case is logged at intake with photos, shade and full specifications, then given a barcode. Milling, ceramics and QC stations scan the case in and out, which updates a live board showing where every unit stands and how long it has been at each stage.
What does the ordering dentist receive?
Every stage change sends the ordering dentist a short WhatsApp update with the case reference and its new status. Questions about specifications are threaded against the case photos, so the technician and the dentist discuss the same unit with the same details in front of them, without phone calls.
What happens when a case passes final inspection?
A passed QC scan triggers two actions in the same run: a courier pickup back to the clinic is booked, and the invoice is generated and added to that clinic's account. A case that has not passed stays at the QC stage on the board, so nothing ships or gets invoiced early.